Customer Service

What is your mailing address?
Leslie Sansone In Home Walking
2801 Wilmington Road
New Castle, PA 16105

What is your phone number and fax number?
724-658-1400 Phone
724-658-1404 Fax

How do I set "WAH" E-Newsletters to my email's safelist?
How do I view/print my 10 Day Challenge?
Why won't the video clips play?
I run a Mac... How can I get the videos to play?

The Walk Club FAQ
Why can't I login to The Walk Club?
What should I do if I forgot my password?
When will my Walk Club membership renew?
How do I update my Walk Club payment information?
How do I cancel my Walk Club membership?
How do I unsubscribe from your email newsletters?
How do I update my email address?
How do I change my username?
How do I change my password?
Why won't the video clips play?
How do I get my chat application to work?
How do I print the calendar?
How do I get my 15% WC member store discount?

Online Store FAQ
Can I send a fax order?
What is the toll free number to place an order?
What is your Return Policy?
Can I place an order by check?
How long will it take for my order to arrive?
Are there additional charges for Canadian orders?
Will my private information stay private?
What if I am not satisfied with my purchase?
How is my order being shipped?
How long will it take for my order to arrive?
Is the Leslie Sansone web site secure?
What if my order is incomplete or incorrect?
What if my product is damaged or defective?
How do I request a refund or return?
Where do I send my return?
What product is available on DVD format?
Can I purchase the Walk Boosters (Walk Away Weights, Walk belt, hand/ankle weights, gloved weights, lex loop, stretchie) individually?
Do your Walk Away Weights have to be filled with water?
Can I order replacement tubing for my belt?
Does the pedometer give total steps and miles walked?
Does the pedometer talk and/or have music?
How do I get my 15% WC member store discount?

Health and Fitness FAQ
How many calories do I burn during a workout?
Can I use your firming workouts every day?
What is interval training??
What are the benefits of interval training?
Can I still benefit from breaking up my workout at different times during the day?

Site FAQ

How do I set "WAH" E-Newsletters to my email's safelist?
Worried you are not receiving yourE-Newsletters??? We're worried too. If you are experiencing troubles, please read the following instructions. We don't want you to miss out on any great specials!
Safe List Instructions:
Hotmail and MSN
Login to your Hotmail or MSN account
Click on "Contacts"
Click on "safe list"
Add newsletter@news.walkathome.com to your safe list.
AOL
Add newsletter@news.walkathome.com to your address book.
Yahoo!
Login to your Yahoo account
Click on "Mail Options"
Click in "Filters"
To the right of "From header contains," type newsletter@news.walkathome.com
To the right of "Then...Move the message to," select "Inbox"
Click the "Add Filter" button
Microsoft Outlook
Add newsletter@news.walkathome.com to your Safe Senders list

How do I view/print my 10 Day Challenge?
You will need the latest version of Adobe Reader to read the PDF file. To save the file simply right click on the link and select "save target as" then choose where you wish to save the file. To print: Click the link and once it opens in Adobe Reader go to "file" and then "print." If you are having any problems with blank screens etc. be sure that you have the latest version of Adobe Reader.

Why won't the video clips play?
To view the video clips you must meet the following requirements:
1. Windows Media Player 9 or greater.
2. Broadband Internet Service (DSL, Cable Modem, etc.).
3. Windows 98, Me, 2000 or XP operating system.
4. Firewall port 554 and 1755 open for TCP.

I run a Mac... How can I get the videos to play?
If you are a Mac user, and are having troubles viewing our videos, we suggest downloading Flip 4 Mac a FREE program to play Windows Media files in your QuickTime Player. Get it HERE.

The Walk Club FAQ

Why can't I login to The Walk Club?
If you try logging into The Walk Club but keep getting redirected back to the login screen then your cookies are the problem. Check your browser's settings to make sure that it is set to accept cookies.

If you try logging into The Walk Club but see the message "The e-mail address you supplied does not match the one listed for that username.", then try using the "Forgot Your Password?" link on the login page. You will receive an email containing your username and password. Follow the instructions contained in the email to reset your password.

If you put your email address into the "Forgot Your Password?" screen and see the message "Sorry, but your password cannot be retrieved because your account is currently inactive. Please contact the forum administrator for more information.", then your account has been deactivated. You should have received an email notifying you of your account's deactivation. This email contains a link that you can use to renew and reactivate your club membership. If you do not have this email or your records indicate that your membership should still be active then please contact techsupport@lesliesansone.com and let them know.

If you put your email address into the "Forgot Your Password?" screen and see the message "The e-mail address you supplied does not match the one listed for that username.", that means that the email address you entered is not the same email address you used when you activated the club membership in the store. Check your printed copy of the store receipt that was displayed at checkout and verify that the email address you used is the same email address you are entering. If you dont't have the store receipt or the emailaddresses are the same then contact techsupport@lesliesansone.com and let them know that your email address is not working for your club membership.

What should I do if I forgot my password?
From the Walk Club login click the "Forgot Your Password?" link. Enter your email address. An email will be sent to you with instructions on resetting your password.

When will my Walk Club membership renew?
Your billing records are displayed in your profile. To view your profile, login to The Walk Club. Click the link in the upper right-hand corner that says "My Account". Scroll down to the section that says "Billing Information". Your previous rebill dates plus your next rebill date are listed. You will also receive an email 1 week before you membership renews as a reminder.

How do I update my Walk Club payment information?
You can update your payment information from your profile. You can access your profile by logging into The Walk Club and clicking the link in the upper right-hand corner that says "My Account". Scroll down to the section that says "Billing Information". There you can update your payment details. Make sure to click the "Submit" button at the bottom to save your changes.

How do I cancel my Walk Club membership?
Login to The Walk Club. Click the link in the upper right-hand corner that says "My Account". Then check the box under Billing Information that says "Cancellation Request". Alternatively you can email techsupport@lesliesansone.com, call, fax or snail mail us.

How do I unsubscribe from your email newsletters?
Every newsletter we send contains a link that says "Unsubscribe". Click this link to be removed from our mailings. Alternatively you can contact techsupport@lesliesansone.com and request to be removed.

How do I update my email address?
You can update your email address from within your profile. You can access your profile by logging into The Walk Club and clicking the link in the upper right-hand corner that says "My Account". The first section listed is "Registration Information". Enter your new email address. Make sure to click the "Submit" button at the bottom to save your changes.

How do I change my username?
You can update your username from within your profile. You can access your profile by logging into The Walk Club and clicking the link in the upper right-hand corner that says "My Account". The first section listed is "Registration Information". Enter your new username. Make sure to click the "Submit" button at the bottom to save your changes.

How do I change my password?
You can update your password from within your profile. You can access your profile by logging into The Walk Club and clicking the link in the upper right-hand corner that says "My Account". The first section listed is "Registration Information". Enter your current password, your new password and confirm your new password. Make sure to click the "Submit" button at the bottom to save your changes.

How do I get my chat application to work?
A: (If it won't load) This chat application is built in Adobe Flash, so make
sure you have the latest version. (Available off our homepage)
B: (If it won't connect) This may be a firewall setting issue. Check your
personal preferences on all firewalls. Make sure port 8859 is open for TCP. If you get a pop up asking about allowing traffic, click "yes."

How do I print the calendar?
To print the Calendar you will need the latest Adobe Reader to read PDF files (Available off our homepage). Simply click on the link to “print this calendar” (or blank) on the upper left hand corner of the calendar itself. It will then open the calendar in Adobe Reader. From there go to File and Print. Calendars print best with your printer in landscape mode.

How do I get my 15% WC member store discount?
Please be sure that you are logged into the Walk Club and did NOT close out your web browser before purchasing from our store to ensure that you receive your 15% discount. If you are logged in and you add a product to your shopping cart, the 15% discount will automatically appear.

Online Store FAQ

Can you send a fax order?
Yes. The fax number is 724-658-1404

What is the toll free number to place an order?
1-888-440-9255. You may
also order online in our Walking store.

What is your Return Policy?
Please call our Customer Service number 1-888-440-9255 before returning any items purchased. Items purchased from Leslie Sansone In Home Walking may be returned within 30 days of delivery for a full refund and must include original receipt and be in original packaging. Shipping charges are non-refundable.

We cannot accept returns of any opened CD, DVD or VHS. Anti-piracy regulations and our own experience require this because product can be copied.

Damaged or defective products may be returned within 30 days for same title replacement.

If you are unsatisfied with an individual item you purchased as part of a package, you may return that item separately. Please note that in some cases a package discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually. To review the amount you will be refunded for each individual item within the package, please call our office toll free at 1-888-440-9255. We reserve the right to refund promotional packages as whole units only.

Send returns or damaged/defective product to:
Leslie Sansone In Home Walking
2801 Wilmington Road
New Castle, PA 16105

Can I place an order by check?
Products may be ordered by check on US Funds only. Send check payable to Leslie Sansone In Home Walking, 2801 Wilmington Road, New Castle, PA 16105. Please include name, address, city, state, zip, phone, email address and what product is being ordered.

How long will it take for my order to arrive?
Orders are usually processed within 1-2 business days (with only a few exceptions for out-of-stock situations). Please allow at least 7-14 business days for delivery after shipment within the continental US. Alaska, Hawaii and Canada orders may take longer. During our busy season from January to May, please allow an extra week for your order to be processed and shipped.

Are there additional charges for Canadian orders?
Canadian orders are shipped US Mail and are charged an additioanl $5.00 shipping and may be subject to an extra charge imposed by the Canadian government.

Will my private information stay private?
Leslie Sansone In Home Walking has a privacy policy. Click here.

What if I am not satisfied with my purchase?
Please see our return policy for details.

How is my order being shipped?
Orders shipped within the US are sent US Mail or UPS depending on type of product purchased.

Is the Leslie Sansone web site secure?
Our web site is secure and uses VeriSign.

What if my order is incomplete or incorrect?
Please call Customer Service at 1-888-440-9255.

What if my product is damaged or defective?
Please call our Customer Service number 1-888-440-9255 before returning any product. Damaged or defective product will be replaced within 30 days of receipt.

How do I request a refund or return?
Please see our Return Policy

Where do I send my return?
Please see Return Policy

What product is available on DVD format?
Please check our In-Home Walking Store for DVD availability.

Can I purchase the Walk Boosters (Walk Away Weights, Walk belt, hand/ankle weights, gloved weights, lex loop, stretchie) individually?
Yes. All of our Walk Boosters may be purchased individually in our Shopping Online Store under Walk Boosters.

Do your Walk Away Weights have to be filled with water?
Our Walk Away Weights are filled with sand and weight 2 lbs. each.

Can I order replacement tubing for my belt?
Yes. They are listed under Walk Boosters in our Shopping Online Store.

Does the pedometer give total steps and miles walked?
Yes. By setting your own personal stride of walking (as detailed in the instructions) the pedometer calculates how many miles and steps you have taken.

Does the pedometer talk and/or have music?
Yes. The pedometer does talk, has music and also has an alarm that can all be turned off if you choose.

Health and Fitness FAQ

How many calories do I burn during a workout?
You burn approximately 100 calories per mile without using weights and approximately 125 calories per mile when using weights.

Can I use your firming workouts every day?
Yes. Rest your muscles if they are sore but our firming workouts can be done every day.

What is interval training?
Interval training combines several minutes of walking (cardio) and several minutes of firming.

What are the benefits of interval training?
Interval training offers variety in your workout by offering both cardio and strength training while challenging the body differently.

Can I still benefit from breaking up my workout at different times during the day?
Yes. Our In Home Walking workouts can be done at anytime of the day. Anytime that is convenient for you. Even a one mile walk is beneficial.